Echo Hotels — Hôtels Boutique à Tel Aviv

Politique de confidentialité

Echo Hotels (ci-après : « la Société ») respecte la vie privée de ses clients et des utilisateurs de ses sites web, et opère conformément à la loi israélienne.

Dans cette politique (ci-après : « Politique de confidentialité » et/ou « la Politique »), nous décrivons comment nous, en notre qualité de responsables du traitement des données, collectons et traitons vos informations personnelles lorsque vous visitez le site web ou utilisez l'un de nos services.

Dans cette Politique de confidentialité, « informations personnelles » désigne toute information permettant votre identification avec un effort raisonnable, telle que votre nom, vos détails de réservation, votre identifiant internet (par ex., votre adresse IP), vos préférences, etc.

Vous n'êtes pas obligé de nous fournir des informations, mais certaines informations sont nécessaires pour l'engagement, la fourniture de services, l'utilisation du site web et pour nous contacter. Si vous choisissez de ne pas partager certaines informations, vous pourriez ne pas pouvoir profiter de certains services demandés. Fournir des détails ou continuer à utiliser les services ou le site web constitue un consentement à cette Politique de confidentialité.

Nous pouvons mettre à jour la Politique de confidentialité de temps en temps (par exemple, pour refléter les changements du cadre juridique applicable ou les changements de notre politique), et il est donc de votre responsabilité de vérifier si des modifications ont été apportées à la Politique de confidentialité. En cas de modification importante de cette Politique, nous publierons un avis sur le site web et/ou par d'autres canaux de communication, conformément à la loi.

Quelles informations personnelles nous traitons

Lorsque vous visitez et utilisez notre site web ou nos services, ou nous contactez par divers moyens, nous collectons et traitons certaines informations personnelles afin de fournir l'accès au site web et à ses fonctionnalités, de vous apporter un soutien, de vous fournir les services que vous demandez, ou à des fins de marketing et d'analyse de données.

Le type d'informations personnelles que nous collectons et traitons dépend du contexte de votre interaction avec nous et avec le site web. Selon les circonstances, nous pouvons collecter les catégories suivantes d'informations personnelles :

a. Les informations saisies par l'utilisateur lors du processus de réservation ou de contact, such as first name, last name, phone number, ID number, email address, age, citizenship, country, etc., as well as recordings of calls and content of inquiries;
b. Les détails de réservation et de paiement ;
c. Les préférences concernant votre séjour à l'hôtel (e.g., stay dates, special requests);
d. Les informations collectées via les Cookies, such as settings, preferences, login times, duration of browsing on the website or a specific page, and actions performed;
e. Les informations « techniques », such as IP address, internet provider, device information and location, and the browser User Agent;
f. Les informations reçues de tiers such as travel agencies, booking sites, or business partners;
g. Les images, vidéos, audio et données collectées par les caméras de sécurité at the hotels, phone calls, and/or other technological means.

In addition, the Company may collect and process statistical and aggregated data. It is clarified that non-personal information is not subject to this Policy and the Company may use it without restriction.

If the user provides us with personal information relating to third parties, the user must obtain their consent, and the responsibility in this matter rests solely with the user.

Utilisation de l'intelligence artificielle et du traitement automatisé

The Company uses automated systems based on artificial intelligence (AI) and machine learning (ML) (hereinafter: "the System") for the purpose of operating the website, responding to inquiries, improving user experience, analyzing website activity, customizing content, services and marketing offers, and for managing the Company's internal systems.

In this context, personal information provided by the user, including contact details, preferences, website usage data, and inquiry content, may be processed for the purpose of analyzing characteristics, user classification, personalization, marketing, and advertising. The system operated on the website is embedded and provided by an external technology provider.

It is hereby clarified that the use of the automated system constitutes the user's consent to the transfer and processing of their personal information by the Company and/or the provider, for the purpose of operating the system, providing and improving the services, all in accordance with this Privacy Policy.

Pourquoi et comment nous traitons les informations personnelles

Nous traitons vos informations personnelles, sous réserve de la loi, aux fins suivantes :

  • Pour exécuter les réservations et achats effectués par vous, perform actions on your instruction, and provide support;
  • Pour respecter les obligations légales and requirements to which we are subject;
  • Pour assurer un fonctionnement efficace et sécurisé du site web, and for fraud detection and prevention;
  • Pour promouvoir nos intérêts commerciaux légitimes, including targeted advertising, marketing and data analysis, and to protect our vital interests and those of other parties;
  • Pour améliorer nos services, including through satisfaction surveys, updates, and data analysis;
  • Pour répondre à vos diverses demandes;
  • Pour envoyer des messages SMS, des newsletters, marketing and advertising materials of a commercial nature, provided you have given your consent (where required);
  • Pour la documentation des actions effectuées as part of bookings, visits, and use of services, including information collected by security cameras, phone calls, chats, online forms, and other data collection sources;
  • Lorsque vous avez donné votre consentement to the processing of your personal information.

Destinataires des informations personnelles

Les informations sont transférées à des tiers sous réserve de votre consentement and as described in this Privacy Policy in accordance with the law, including in the following cases:

We share information among Echo Hotels properties for the purposes set out in this Policy and subject to the security and protection measures detailed herein.

We also engage in collaborations with external parties that provide us with certain services, such as IT services and administration systems, data hosting services, marketing communication services, and payment processing services. In addition, the website uses third-party technologies, such as TikTok, Facebook (Meta), Google Ads, Google Analytics, etc., for the purpose of data collection, user analysis, remarketing, targeting advertisements and marketing content. It is clarified that information is also collected by those third parties directly and through links of those third parties, and in such cases the privacy policy of those third parties applies and its use is not our responsibility.

Where necessary, we may share personal information with law enforcement authorities, governmental authorities, competent independent regulatory/supervisory authorities, competent courts and other legal authorities, external advisors, including lawyers, legal consultants, accountants, and insurance professionals providing relevant services to us. In the case of a merger or acquisition or financing, subject to applicable law, your personal information may be disclosed to the third parties involved.

Sécurité des informations

Nous mettons en œuvre des mesures organisationnelles et technologiques appropriées, in accordance with the requirements of the Privacy Protection Law, 5741-1981, the Privacy Protection Regulations (Data Security), 5777-2017, and accepted professional standards, for the purpose of protecting personal information and preventing unauthorized access to personal information. In this regard, we limit access to personal information only to those who: (1) require access to such information for the performance of obligations; (2) meet the requirements for managing and accessing personal information; (3) have signed appropriate confidentiality and data protection agreements in accordance with the law.

Our information systems are protected by measures that include, among others: access controls and permissions based on role and responsibility; encryption of information during transmission and where required during storage; use of firewalls and intrusion prevention systems; monitoring and detection of anomalous activity; regular backup and recovery; and maintenance of a secure server environment. We also conduct periodic security audits and update our protective measures from time to time.

Despite all measures taken, we (nor any other party) cannot guarantee absolute protection of information. However, we are committed to acting immediately and reasonably to remedy any deficiency or security incident discovered, and to report security incidents requiring reporting under the law.

Durée de conservation

Vos informations personnelles traitées aux fins mentionnées ci-dessus seront conservées as long as necessary to fulfill the purposes for which we collected the personal information. Thereafter, we will delete your personal information, subject to the provisions of the law.

Cookies

Lors de l'utilisation du site web et d'autres systèmes numériques of the Company, personal and technical-digital information is collected, among other things through Cookies and other tracking technologies, for the purpose of operating the systems, improving user experience, customizing services, marketing, and collecting statistical data.

Que sont les Cookies ? Les Cookies sont de petits fichiers texte sent to your browser when you visit a website or online system and stored on your device. Some cookies are required for proper and secure functioning of the systems, and some are used for analyzing usage patterns, content customization, marketing and advertising, and service improvement.

Types of cookies the Company may use include:

a. Essential cookies: required for system operation and basic usage capabilities (such as logging into a secure account).
b. Functional cookies: used to save user settings and preferences (such as language, time zone).
c. Analytics and performance cookies (e.g., Google Analytics): for collecting statistical information about usage of the website and digital systems, for analysis and service improvement.
d. Marketing or third-party cookies (e.g., Facebook (Meta), TikTok, etc.): used to customize advertisements, content, and marketing according to your preferences and browser settings.

Information collected includes, among others: IP address, browser type, operating system, location area, device information, duration of stay, and pages viewed or opened. You can change your browser or device settings to delete or block some or all cookies. However, blocking essential cookies may cause the website or some services not to function properly.

Vos droits

Conformément à la loi et sous réserve de ses dispositions, vous avez le droit de consulter, corriger ou supprimer les informations personnelles vous concernant, or to request removal from mailing lists. To exercise these rights, you can contact us by phone at +972 52-455-1235 or by email at info@echo-hotels.co.il. In your inquiry, please provide the required details, including identification details and the reasons for the request.

It is clarified that these rights cannot be exercised in violation of the Company's and its employees' rights or proprietary rights of third parties. In cases of SMS messages, newsletters, marketing and advertising materials of a commercial or promotional nature, you may unsubscribe at any time by clicking the "Unsubscribe" link in the message body or by sending an "Unsubscribe" message to info@echo-hotels.co.il.

Comment nous contacter

Conformément aux dispositions de la loi sur la protection de la vie privée et à la politique de la Société, vous pouvez nous contacter pour toute question relative à la confidentialité des informations via email at info@echo-hotels.co.il or by phone at +972 52-455-1235, and we will respond to your inquiries in accordance with the provisions of the law and as soon as possible.